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NO RETURNS. ALL SALES ARE FINAL.

Handcrafted jewelry · New collections drop regularly · Free shipping over $100 Handcrafted jewelry · New collections drop regularly · Free shipping over $100 Handcrafted jewelry · New collections drop regularly · Free shipping over $100 Handcrafted jewelry · New collections drop regularly · Free shipping over $100

Refund policy

Last updated: September 21, 2026

 

Thank you for shopping with Vikavi Jewelry. Because our collections consist of carefully curated fashion and imitation jewelry, all items are final sale. Each product is quality-checked and securely packaged before shipment to ensure it reaches you in excellent condition. Please review this policy before placing your order.

All Sales Are Final

All purchases made through Vikavi Jewelry are final sale. We do not accept returns, exchanges, or refunds once an order has been delivered. This policy helps us preserve product quality and keep pricing fair for all customers.

Shipping Damage Claims (Rare)

All items are fashion/imitation jewelry and final sale. In the rare event your order arrives damaged in transit, you may request a review only if all of the following conditions are met:

  1. You record a continuous unboxing video that begins with the sealed, unopened package showing the shipping label, and continues through opening to clearly show the damaged item.
  2. You report the issue within 24 hours of the delivery time recorded by the carrier.
  3. You email the video and your order number to hello@vikavijewelry.com.

Claims submitted without a qualifying unboxing video, or outside the 24-hour window, cannot be reviewed. If a claim is verified and approved, we may offer a replacement (if available), store credit, or — in rare cases where replacement is not possible — a refund, at the sole discretion of Vikavi Jewelry. This process applies only to damage that occurred in transit and does not cover ordinary wear, misuse, incorrect size selection, allergic reaction, or change of mind.

Additional Terms

  • Skin sensitivity: Fashion and imitation jewelry may contain base metals and finishes that can irritate sensitive skin. Vikavi Jewelry is not responsible for allergic reactions or skin sensitivities. Please discontinue use if irritation occurs.
  • Sizing: Customers are responsible for selecting the correct size, including bangle sizes. An incorrect size is not a defect and is not eligible for return, exchange, or refund.
  • Care and wear: We are not responsible for damage resulting from normal wear, improper care, or exposure to water, perfume, lotion, sweat, or chemicals.
  • Color and appearance: Slight variation from product photos due to lighting, screen settings, and the handmade nature of our items is normal and is not considered a defect.
  • Payment disputes: Initiating a chargeback or payment dispute in violation of this policy — including for a properly delivered final-sale item — is a breach of our Terms of Service. We reserve the right to contest such disputes with the evidence on file and to refuse future service.
  • All determinations under this policy are made at the sole discretion of Vikavi Jewelry.

Order Cancellations

Due to the limited nature of our inventory and the speed at which orders are processed, orders cannot be canceled once placed. Our fulfillment process begins immediately after payment is confirmed, including inventory allocation, packing, and shipping-label preparation. In rare and extraordinary circumstances, we may review a cancellation request at our sole discretion; approval is not guaranteed and depends on whether the order has already entered fulfillment. To request a review, email hello@vikavijewelry.com.

Contact

For any questions about this policy, email us at hello@vikavijewelry.com.